Be clear and correct
The primary task of our staff is to reproduce information exactly how it is given to them. It is your responsibility to ensure the information is correct.
It is very important to leave clear and correct instructions when ordering engraving. If there are mistakes in the information you provide it is quite possible that these mistakes will also appear in the finished work. We will correct errors where they are obvious, and get in touch with you if we are unsure, however if the errors originate in the details you give us we cannot be blamed for reproducing them.
Please check your details before you pass them on to us. Important details such as the spelling of names and places, grammar and punctuation, are common problem areas.
If you are unsure of how to proceed, always ask - we're happy to help you achieve the best results.
Please Contact Us with any questions.
Certain items may not be engravable due to their thickness, hardness, proportions, etc., while other items may be suitable only for a specific type of engraving - eg. by laser, by diamond-tip, or by hand, etc.
We may also advise against engraving an item (or choose not to ) because of its value and the uncertainty of the engraving result.
Always contact us to enquire about engraving on personal and valuable items**.
Do you have a long list of names for engraving?
Please refer to the List Format page for important information.