Clear & correct instructions deliver best results
The primary task of our engraving staff is to reproduce information exactly how it is provided. Therefore, it is up to you to ensure your instructions are clear and the engraving details thoroughly checked for correctness.
If there are mistakes in the information you provide it is quite possible that those mistakes will appear in the finished work. Where errors are obvious we will correct them or get in touch with you for clarity or confirmation. However if errors originate in details you provide - and we do not notice - we cannot be blamed for reproducing them.
Please check your engraving information before you give it to us. Important details such as the spelling of names and places, grammar and punctuation, are common problem areas.
If you are not sure how to proceed, always ask - we're happy to help you achieve the best results.
Please Contact Us with any questions.
Certain items may not be engravable due to their thickness, hardness, proportions, etc., while other items may be suitable only for a specific type of engraving - eg. by laser, by diamond-tip, or by hand, etc.
We may also advise against engraving an item (or choose not to ) because of its value and the uncertainty of the engraving result.
Always contact us to enquire about engraving on personal and valuable items**.
Do you have a long list of names for engraving?
Please refer to the List Format page for important information.